PRIVACY POLICY

Introduction

Pettorque (“we,” “our,” or “us”) operates the website http://www.pettorque.com and provides precision bolting solutions, hydraulic torque wrenches, flange maintenance equipment, and related industrial services. We are committed to protecting the privacy and security of our clients, partners, and website visitors.

This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of personal information when you use our services, visit our website, or engage with our business operations.

By accessing our website or utilizing our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our services.

1. Information We Collect

1.1 Personal Information

To provide superior service and maintain our commitment to excellence, we may collect the following personally identifiable information:

Contact Information: Full name, company name, job title, business address, email address, and phone number
Project Details: Equipment specifications, service requirements, project timelines, and technical specifications
Business Information: Industry sector, company size, procurement processes, and operational requirements
Financial Information: Billing details, payment information, and transaction records (processed through secure payment gateways)
Communication Records: Correspondence history, service requests, technical support inquiries, and feedback

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

Device Information: IP address, browser type and version, operating system, and device identifiers
Usage Data: Pages visited, time spent on pages, clickstream data, referral sources, and navigation patterns
Location Data: General geographic location based on IP address
Technical Logs: Server logs, error reports, and system diagnostics

2. How We Use Your Information

Pettorque utilizes collected information for the following legitimate business purposes:

2.1 Service Delivery and Enhancement

Processing service requests for equipment rental, joint integrity inspection, and on-site bolting services
Providing technical support and emergency repair services
Customizing bolting solutions based on specific industrial requirements
Maintaining equipment service records and maintenance schedules

2.2 Business Operations

Responding to inquiries regarding our hydraulic torque wrenches, bolt tensioners, and precision tools
Processing quotations, proposals, and purchase orders
Managing client accounts and maintaining business relationships
Coordinating equipment delivery, installation, and training services

2.3 Communication and Support

Delivering our 24/7 premium support services
Providing technical documentation, safety guidelines, and operational manuals
Sending service updates, maintenance reminders, and industry insights
Conducting customer satisfaction surveys and feedback collection

2.4 Legal and Compliance

Fulfilling contractual obligations and legal requirements
Maintaining accurate business records as required by Indian law
Protecting against fraudulent activities and security breaches
Enforcing our terms of service and protecting intellectual property rights

Pettorque respects your privacy and maintains strict confidentiality standards. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.1 Authorized Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing and financial transactions
Logistics and equipment transportation
Technical training and certification programs
Website hosting and IT infrastructure management
Marketing communications and customer relationship management

These service providers are contractually bound to maintain confidentiality and use information solely for specified purposes.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of the business transaction, with continued protection under this Privacy Policy.

3.3 Legal Requirements

We may disclose information when required by law, legal process, court order, or governmental request, or when necessary to:

Protect the rights, property, or safety of Pettorque, our clients, or the public
Investigate potential violations of our terms of service
Prevent fraud or illegal activities
Comply with regulatory obligations in the oil & gas, power generation, and industrial sectors

4. Data Security Measures

With over 35 years of engineering expertise, we apply the same precision to data security as we do to our bolting solutions. We implement comprehensive security measures including:

Technical Safeguards: Encryption of data in transit and at rest, secure socket layer (SSL) technology, firewall protection, and intrusion detection systems
Administrative Controls: Access restrictions based on role and necessity, regular security training for personnel, and documented security policies
Physical Security: Secure facilities with restricted access, environmental controls, and surveillance systems
Incident Response: Monitoring systems for suspicious activities, breach notification procedures, and incident response protocols

While we employ industry-standard security practices, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your information through reasonable and appropriate measures.

5. Cookies and Tracking Technologies

5.1 Use of Cookies

Our website utilizes cookies and similar tracking technologies to enhance user experience and analyze website performance. Cookies are small text files stored on your device that enable us to:

Remember your preferences and settings
Analyze website traffic and user behavior patterns
Improve website functionality and navigation
Deliver relevant content and information
Facilitate form submissions and quote requests

You have full control over cookie preferences through your browser settings. You may:

Accept all cookies for optimal website functionality
Reject non-essential cookies (which may limit certain features)
Delete existing cookies from your device
Configure browser settings to receive cookie notifications

Please note that disabling certain cookies may affect your ability to access specific features, request quotes, or utilize our online services.

5.3 Third-Party Analytics

We employ third-party analytics services (such as Google Analytics) to understand website usage patterns and improve our digital presence. These services may use cookies and collect aggregated, non-personally identifiable information.

6. Your Rights and Choices

Pettorque recognizes and respects your rights regarding personal information:

6.1 Access and Correction

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Receive a copy of your data in a structured, commonly used format

6.2 Data Retention and Deletion

We retain information for as long as necessary to fulfill business purposes and legal obligations
You may request deletion of your personal information, subject to legal and contractual retention requirements
We maintain service records and technical documentation as required for safety and quality compliance

6.3 Marketing Communications

You may opt out of promotional emails by using the unsubscribe link in communications
You may request removal from our mailing lists by contacting us directly
Transactional communications (service confirmations, technical updates) will continue as necessary

6.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 10.

7. Third-Party Websites and Links

Our website may contain links to external websites, including those of our industry partners, suppliers, or informational resources. This Privacy Policy applies exclusively to http://www.pettorque.com.

We do not control and are not responsible for the privacy practices or content of third-party websites. We strongly recommend reviewing the privacy policies of any external websites you visit. Pettorque assumes no liability for third-party privacy practices or data handling procedures.

8. Children’s Privacy

Pettorque’s services are exclusively designed for industrial, commercial, and professional applications. Our website and services are not directed toward individuals under the age of 18 years.

We do not knowingly collect personal information from minors. If we discover that information has been inadvertently collected from an individual under 18, we will promptly delete such information from our systems.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at the details provided in Section 10, and we will take appropriate action.

9. International Data Transfers

Pettorque operates primarily within India, serving leading companies across various industrial sectors. Personal information is processed and stored within India in compliance with applicable data protection laws.

In certain circumstances, information may be transferred to or accessed from locations outside India for purposes such as cloud storage, technical support, or business operations. When such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable legal requirements.

10. Contact Information

We value transparency and are committed to addressing your privacy concerns promptly and professionally. For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us:

Pettorque
Email: marketing@pettorque.com
Phone: +91 98194 57592
Business Hours: 24/7 Premium Support Available

Our dedicated team is available to assist you with privacy inquiries, data access requests, or any concerns regarding the handling of your personal information.

11. Updates to This Privacy Policy

As a company committed to continuous improvement and adaptation to evolving privacy standards, Pettorque reserves the right to update this Privacy Policy periodically. Changes may be made to reflect:

New services, products, or operational procedures
Changes in legal or regulatory requirements
Enhanced security measures or technological capabilities
Feedback from clients and stakeholders

Notification of Changes

Material changes will be prominently posted on this page with an updated “Last Updated” date
For significant modifications, we may provide additional notice through email or website notifications
Continued use of our services after changes constitutes acceptance of the updated Privacy Policy
We encourage periodic review of this page to stay informed about our privacy practices

12. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from or relating to this Privacy Policy or our data practices shall be subject to the exclusive jurisdiction of the courts located in India.

13. Compliance and Certifications

Pettorque maintains high standards of operational excellence and compliance. Our privacy practices align with:

Indian data protection regulations and guidelines
Industry-specific standards for oil & gas, power generation, petrochemical, and manufacturing sectors
International best practices for data security and privacy
Quality management systems consistent with our engineering expertise

We regularly review and update our practices to ensure ongoing compliance and protection of client information.

Acknowledgment

By using Pettorque’s website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for trusting Pettorque with your precision bolting solutions and for allowing us to serve your industrial needs with integrity and excellence.

Pettorque – Precision Bolting Solutions with Integrity
Serving India’s leading industries with over 35 years of engineering expertise